Kitchen Printer Setup - Epson

Kitchen Devices are used to speed up the restaurant experience not only for a customer, but also for a server. By having tickets be automatically sent to the kitchen, the server is able to go from table to table without running into the kitchen to drop off orders.
To purchase a Kitchen Printer, call TPG at 866.559.7627
* Kitchen Printer Paper is not supplied by Groovv.
TM U220B – C31C514667
Ethernet – Auto Cutter
$345 + tax
The below instructions outline the steps for the EPSON compatible Groovv Register kitchen printer.
To install the Kitchen Printer:
Box contains: Epson TM-U220B Printer, power cable with AC adapter, paper roll and ink ribbon.
  1. Remove all components from box.
  2. Install ink ribbon
    1. Open back of printer using the lift lever locate on top of the printer.
    2. Open front of printer by pulling upward on groove on outside of printer
    3. Twist ink ribbon knob until tight
    4. Place ribbon between front metal piece and cutter
    5. Ribbon twist knob will be placed in front of metal piece with knob on the right hand side.
    6. Note: you should feel/hear the ribbon snap into place
    7. Twist ink ribbon knob until tight
    8. Close front of printer
  3. Install paper
    1. Drop paper into slot
    2. Pull paper from bottom of roll
    3. Hold paper above cutter
    4. Close back of printer
    5. Note: printer will make noise
  4. Connect Ethernet cable from Router port to back of Printer
  5. Power on Printer
  6. Check IP parameters of the Printer
    1. Press the small circular button on back of printer near Ethernet port with a pin for approximately three (3) seconds
    2. Should print out receipt with printer IP settings
  7. Setup printer software
    1. Click Here or go to
    2. Select EpsonNet Config Utility for Windows under Utilities section
    3. Download application
    4. Open application
      1. Find file location: EpsonNet > EpsonNet Config V4 > ENReboot
    5. Select Refresh icon
    6. Double click TM Printer under Model Name
    7. Select Basic (Network Interface > TCP/IP > Basic)
      1. Select Manual option
      2. Insert IP Address. What receipt printer do you have?
        1. Bixolon =
        2. AZT =
      3. Subnet Mask
      4. Default Gateway
    8. Select Transmit
      1. Pop up will occur select OK
      2. Transmission is complete pop up select OK
    9. Ensure device is set up properly
      1. Select Refresh
      2. IP Address for Model Name TM-U220 should read as above 172.##.1.121