To reverse / void a transaction:
1.Touch the Groovv icon
on the top left hand corner of your register's home screen. This will open the transaction options menu
2. Touch Transaction Lookup button
3. Within the popup window enter the desired transaction number
4. Within the next popup window you will see the transaction details including split tender options, if applicable
5. Touch the desired tender amount to void/return
6. Touch the
(Void Single, if multiple tenders used) button. The button contains the logic to void or return the transaction based on batch activity.
*Notes: A Credit Card Void can only be used the same day as the sale. This will prevent you from being charged a processing fee since there is no monetary exchange yet.
To complete a void simply click the Credit Card Void button. If you attempt to void a sale the next day or any day in the future you will be met with the below error message.
A Credit Card Return can be completed at any time after a sale. However, you will be charged a processing fee since money has process through various accounts.
Processing a return same day will lead to a double charge. To prevent a double charge remember to void a sale when it was refunded same day. To complete a return simply click the Credit Card Return button.