Troubleshooting the cash drawer
1. Is cash drawer telephone cord plugged into the printer?
a. If not, plug cord into back of device. (On printer, connection closest to power plug)
2. Does device open?
a. If not, use key to open cash drawer
b. If key does not work to open cash, use switch underneath cash drawer while leaning it forward to open cash drawer
In application troubleshooting
In Groovv Application, touch Register Options Menu > Settings > Devices
1. Select Drawer Code
a. Enter: 27,112,0,5,250
b. Scroll to bottom, select Save
2. Scroll down and ensure Send Drawer Open Command checkbox is selected
a. Scroll to bottom, select Save
b. Run test transaction
c. Cash drawer will open when Cash tender option is selected