Reports - Transaction Detail (Finalize Pre-Auth/Tip)

Did you receive the below error message in your Transaction Detail (or Journal) report?http://i.imgur.com/m1GKYN9.png
 
If so, follow the steps below to understand its meaning and how to fix the issue.
 
This brief messages informs you that the Credit Card transaction has not been finalized (captured.) Since it has not been finalized you WILL NOT be paid for the transaction until it becomes finalized. 
 
To finalize a pre-auth transaction:
 
1. Login into your Back Office
2. Click on Reports from the top navigation tabs
3. Select Transaction Detail from the Reports Menu
4. Locate the transaction number to be finalized
Was a tip left? If not proceed to step 6
5. Enter dollar value for tip left by your customer
http://i.imgur.com/xDrqhQO.png
6. Select the http://i.imgur.com/bEMysmi.png button
 
Situations to create a pre-auth transaction:
 
1. In QSR Mode select the http://i.imgur.com/01lhXsM.png button. Please avoid touching this button instead touch the http://i.imgur.com/KQqHYOe.jpgbutton then enter tip amount. If zero enter zero tip value.
2. In QSR Mode select the http://i.imgur.com/sIouXOm.png button. Please avoid touching this button instead touch the http://i.imgur.com/KQqHYOe.jpgbutton then enter tip amount. If zero enter zero tip value.
3. Occasionally a table will become stuck in Check (http://i.imgur.com/y6dKVS3.png) status. You must reset the table's status then complete the steps above to finalize a pre-auth. 
 
This issue may create inconsistencies between your Sales Report and Batch Reports, payments to your bank account. The reason for this inconsistency, the Sales Report captures all sales run on the day, not all sales finalized on the day as the Batch Report does.
 
http://i.imgur.com/gfuKqNC.png