Forgot your Password?

1. Open groovv.com from your web browser, Click Log In from the top right, follow by Transaction from the top tabs.

2. On the Groovv transactions login page select the Forgot your password? link

3. Within the pop up window enter your User Name and Email associated with your Groovv account

4. After inputting the necessary information select the Continue button

5. Within the pop up window enter the security question Answer

       

6. After inputting the necessary information select the Continue button   

7. Once the appropriate answers have been entered, an e-mail from noreply@groovv.com will be sent with a temporary password

8. Use the supplied user name and the temporary password to log in to your account

9. You will then be immediately redirected to the password change page